Receptionist and Front Line Training Course Purchase

Description

• • TITLE: Receptionist and Front Line Training Course.

• • TYPE: Short Course.

• • PURPOSE: The front desk is the often the introduction to the company. Certainly the front office reception department reflects the organizational culture of the company. Therefore the person holding the position of front desk receptionist does too. First impressions are of utmost importance in corporate America, but there is more involved in this position than making impressions to outside visitors. The front desk receptionist is a multifaceted position that if divided into job tasks could easily require several employees.

• • TABLE OF CONTENT:

YOU ARE THE FACE OF THE ORGANIZATION

1. Qualities of a valuable receptionist
2. First impressions and their importance
3. Greeting visitors
4. Dealing with special needs
5. Handling security and emergency procedures
6. Qualities of valued receptionist checklistDELIVERING EXCEPTIONAL CUSTOMER SERVICE1. Customer Service Introduction
2. What is a Customer
3. Customer Chain
4. Self Evaluation on Customer Service
5. Basic Principals of Customer Service
6. Customer Service Importance
7. Customer Service impact on your organisation.
8. Customer Service Needs
9. Annoying habits to avoid
10. Confidentiality
11. Personal PresentationTELEPHONE SKILLS1. Telephone Techniques
2. Managing First Impressions
3. Managing The Call
4. Attitude

RECEPTIONIST OVERVIEW: PRACTICE TO BE PERFECT

• • AUTHOR: TRAINYOUCAN PTY

• • SAMPLE MATERIAL:
    • Receptionist and Frontline Learner Manual Restricted
    • Receptionist and Front Line Trainer Instructions Restricted
    • Recepionist and Front Line Powerpoint Restricted

• • SOURCES: Both personal and public sources were used for research purposes.

• • YEAR OF PUBLICATION: 2014.

• • COUNTRY BASED ON: South Africa.
  • LICENSE TYPE:
    • Edit: Yes
    • Print: Yes (unlimited)
    • Reselling: No
    • Subcontracting: No

By purchasing this learning material the buyer (you) automatically agree on the terms and conditions of this purchase agreement as stated during the same period.

• • DOWNLOADABLE FORMAT:   Zip Folder 3350 Bytes

• • INCLUDED IN THIS PACK:
    • Learner Guide:
      • Word document: Yes
      • PDF document: No
    • Facilitator Guide:
      • Word document: Yes
      • PDF document: Yes
    • Presentation:
      • Powerpoint document: Yes
      • PDF document: Yes
    • Workbook:
      • Word document: No
      • PDF document: No

• • REFUNDS: Sample of this material is available for download and viewing before purchase. No refunds will be issued based on the content of the material supplied.

• • PURCHASE PROCESS: The buyer will be able to download the content of this program immediately once the purchase sales were successfully completed. All download links will be valid for 24 hours only.